Effective as of January 2015   

In addition to the protections we provide you under the NorthStar Bank Privacy Policy, we want you to understand how we handle and protect information we may collect from you when you visit the NorthStar Bank website or use NorthStar Mobile Application.

Visiting Our Website

This website is intended for U.S. residents only.  You can visit our website, without providing your name, e-mail address or other information that personally identifies you.  We will only obtain information that personally identifies you when you choose to provide it.


  • How We Use Cookies. We may use website “cookies” to help you navigate our site more easily, as well as to help us improve our website and service to you.  A “cookie” is a small data file that our website can send to your computer, which may then be stored on your hard drive to help our website “remember” information about your visit, for example, what pages you have accessed.  We may collect information about the date and time you access our website, what pages you viewed and how long you spent on our site.  A cookie cannot retrieve other data from your computer or pass on computer viruses.  Cookies will identify your browser, but will not provide any personal information about you.  Our policy is never to store any personal information in a cookie.  We use two different types of cookies with our website:

“Non-Persistent” cookies track the way you click through our website on a single visit.  These non-persistent cookies are deleted when you close your browser.

“Persistent” cookies enable us to remember you when you return to our website.  Your web browser will send cookie information from your previous visits back to us when you re-access our site.  Persistent cookies remain on your computer after you close your browser.

  • Disabling Cookies.  You can set your computer to refuse to accept cookies.  However, if you do so, you may not be able to obtain some services online, such as NorthStar Online Banking, and may find our site harder to navigate.

Web Server Logs

We use web server logs to count the number of people who visit our web site, average time spent on the site, pages viewed and other relevant statistics each day.  We do not capture any personally identifiable information about you or your e-mail address on our web server logs.  We only use the information on our web server logs in aggregated form to better understand the use of our site and to help us improve the content of the site.

Linking to Other Sites

We may provide links to sites operated by unrelated third parties, such as companies that provide services for us, such as providing checks, or Merchant Services, who may offer products in which we think you may have an interest.  Please note that when you link to the site of an unrelated third party, the NorthStar Bank Privacy Policy and On-line Privacy Practices no longer apply.  You should read the privacy policies and online practices of those companies and their websites to understand how they will handle information about you.

Security of Your Online Communications with Us

  • Applications for NorthStar Bank Online Banking and NorthStar Mobile Application.  When you sign up for NorthStar Bank Online Banking or Mobile Application, the information you provide to us is handled by server software protected by Pharming Shield™.  The information you enter is encrypted before it is sent and decoded when it reaches us.
  • E-Mails and Requests for Information.  Included in the website is the capability to correspond with NorthStar Bank by e-mail. This activity may involve sharing some personal information about you with the Bank. We collect the e-mail addresses of those who correspond with us. E-mail is not a secure transmission route. Therefore, we ask that you never send sensitive personal information like Social Security Numbers, account numbers, credit card numbers or any type of password via e-mail to NorthStar Bank or anyone else. Please use the telephone numbers provided when submitting this type of information. If you decide to close your account(s) or become an inactive customer, the Bank will continue to adhere to the privacy policies and practices described in this notice. NorthStar Bank highly values its customer’s privacy. If you have any questions concerning confidentiality of information contained in Bank files, please call (813).549.5000 or out of area (866).558.2265.

NorthStar Bank will not ask you to submit personal or account information via e-mail. If you ever receive an e-mail appearing to be from NorthStar Bank that asks for personal information such as your account number or social security number, do not respond to the e-mail. Please notify us immediately by calling 813.549.5000.

Information Storage

We may store information collected from you on our website in electronic databases.  We limit access to those databases to people whom we believe have a legitimate business purpose to access such information.  We maintain physical, electronic and procedural safeguards that comply with federal standards to protect information about you.

Children’s Online Privacy

This website is not intended for use by children under the age of 13 and we do not knowingly collect information on this website from children under the age of 13.

Changes to the NorthStar Bank Online Privacy Practices

If we make changes to our Online Privacy Practices, we will post the revised Online Privacy Practices on this website and change the “Effective” date at the top of the Online Privacy Practices.  Checking the “Effective” date above will allow you to determine whether the Online Privacy Practices have been changed since your last visit to our website.

Questions Regarding the NorthStar Bank Online Privacy Practices

If you have questions regarding the NorthStar Bank Online Privacy Practices, you can write to us at 400 N. Ashley Drive, Suite 1400, Tampa, FL 33602, contact us at 813.549.5000, or email us at   


Important information about procedures for opening or changing an account with NorthStar Bank.

Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account or changes an existing account. This federal requirement applies to all new customer and current customers. This information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities.

What this means to you: when you open an account or change an existing account, we will ask each person for their name, physical address, mailing address, date of birth, and other information that will allow us to identify them. We will ask to see each person's driver's license and other identifying documents and copy or record information from each of them.